Managed IT for a small business usually includes a help desk, monitoring and patching of computers, setting up and removing user accounts, vendor management and regular planning reviews, all delivered on an agreed schedule rather than only when something breaks.
The everyday core
Help desk support handles day-to-day problems. Monitoring spots trouble early, such as a disk filling up or updates failing. Patching keeps the operating system and applications current, which closes many common security holes.
The administrative side
Much of the value is in work nobody enjoys: creating and removing accounts, tracking software licenses, keeping an inventory of devices and dealing with suppliers. Done consistently, this prevents the slow drift that leads to outages and security gaps.
Where the boundaries sit
Projects such as office moves, large migrations or new systems are often scoped separately, because they are one-off pieces of work. A good arrangement spells out what is routine and what is a project before work begins.
For the full picture, see our managed IT services, or read how onboarding and offboarding should be handled.